London Online Remote IT Support from £24

Most IT problems can be resolved quickly and affordably via our Remote Connection.

Remote IT Support For Home & Business

In London, we provide secure and high-quality online remote computer support and professional computer repairs on request.

IT Remote Support

Almost all IT support queries can be fixed remotely.

All Your Devices

We are able to remotely connect to any of your devices to help.

Super Fast Response

Our engineers can start fixing the issue in minutes.

Affordable Charges

No call out fees plus we bill in 15 minute intervals!

Our Remote IT Support Services

We will assist you in resolving any technical issues, big or small, without requiring you to leave your home or office. Book your remote support.

This option is only possible if your computer is turned on and connected to the Internet.

Home Remote IT Help – 15min / £24

Ideal for residential and home office users.

Business Remote IT Support -15min / £30

Ideal for business clients looking for managed support.

What IT Problems Can We Fix by Remote Access?

As long as we don’t need to physically check up your PC, we can do everything remotely from deleting malware / viruses to fixing up annoying error messages.

Virus and Malware Removal

Installing software and OS updates

Troubleshooting of daily computer problems

Setup new email accounts (Exchange/IMAP/POP)

Setup backup software to keep your data safe

Resolving wireless networking issues

Setup VPNs and secure remote access

Carry out computer and laptop health checks

Online Remote Computer Repair

It has never been easier to fix your computer problems remotely. Our experienced team of IT Support engineers will be able to remotely diagnose and help to repair your IT issues within minutes – No More wasting time going to a local PC shop.

Using our secure and encrypted Optima remote support service, we can start fixing your PC problems instantly – simply download and run our remote support tool.

Remote IT Support

What our clients
think of us

We put ourselves in our clients shoes. Years of experience have taught us to listen, advise, and offer professional support.

Google Rating

4.9

Based on 208 reviews

Optima Computers

4.9

Louisa Walters

10:10 10 Jun 21

Richard Seth-Smith

06:17 10 Jun 21

Diagnosis of a Mac problem required and duly delivered.

Jeremy Shalson

19:04 09 Jun 21

Great service

Harold Leigh

15:36 09 Jun 21

Excellent Service by very helpful staff

Anthony Cohen

13:11 04 Jun 21

Great customer experience

Sylvia Pullen

07:17 02 Jun 21

Great service. Sorted my computer problems. Kept me informed as to what was being done to it. Did not try to do anything I did not want. I would highly recommend Optima to my friends

Warren

09:10 26 May 21

Always very reliable

David Schreiber

18:48 18 May 21

My experience of upgrading and fixing the wifi in our London apartment was excellent. They came promptly and were very efficient and thorough.

Drew Tapperman

07:37 18 May 21

I couldn't be more satisfied with the Optima team. Three years ago they rebuilt my laptop and more than doubled its lifespan, but due to its age, faults are to be expected. I contacted Optima because my Wi-Fi suddenly stopped working. When the laptop was in their hands, they stayed in regular contact with me, informing me of the diagnosis and the possible options for the next step. The issue was resolved swiftly and was cost-effective. Highly recommended.

Raj Raiththa

10:45 07 May 21

Excellent service

Shivam Chotai

16:17 05 May 21

Excellent service, good price - ask for Khrish

mary callaghan

18:43 02 May 21

Excellent

Andrew Atherton

17:57 28 Apr 21

When I set up my business 11 years ago, I was recommended Optima Computers, and I can honestly say it was the best decision I made for the business. Nick & his team have been nothing short of excellent for the last 11 years, and I would not hesitate to recommend them to anyone else.

Paul Houghton

14:27 26 Apr 21

Optima supplied comms equipment and cabling. They provided helpful advice on the equipment needed and did the install to high standard.

Nick

08:41 25 Apr 21

Optima Computers are an excellent professional company who are always there with Computer support at any time.What a great company Nick Toper

Henna Haroon

08:06 24 Apr 21

Very professional and polite people, they made my website and hosting it and I am very happy with the service. Thank you

Alan Low

10:54 18 Apr 21

I have been an Optima customer for many years and have always received excellent customer service and support, initially as a business user and, in recent years, as a retired private individual struggling to cope with modern technology. Highly recommended.In April 2021 I needed to migrate my 9 year old desktop to a new model. Optima as usual were very helpful and made this daunting task very straightforward with their usual first class support. Highly recommended.

Jacky Smith

09:12 17 Apr 21

Kris was so patient and quickly dealt with all our issues. He was polite and professional and we shall use Optima again in the future and have recoomended the company to several people Tha k you for all your help and advice Jacky and Colin

Harshit Jain

11:28 16 Apr 21

Great guys. Local. They know their stuff. And are reasonable in their prices as well.

Ruth

20:36 14 Apr 21

An excellent, professional and efficient service. My Dell computer was assessed remotely and repaired within 24 hours. I won't hesitate to use Optima again if I need to.

Michael Weiss

11:43 07 Apr 21

I needed someone to reconnect an internet cable to my garden office. Spoke with Optima who were responsive and get me informed as to when they could get things done and the progress of the job. Stuart, who came and did the work, was very pleasant and helpful, and above all, professional. Would certainly recommend them.

Susie Zaffran

21:09 05 Apr 21

Excellent work from Optima Computers at our Home where we had wifi signal issues in the loft and some other areas of the house.Quote given was clear and fair, Installation work lasted only 4 hours and cabling done very neatly. Very pleased with the service quality and responsiveness. Thank you to Nick & his engineers.

Ian Morris

10:13 01 Apr 21

Nick from Optima provided a clear and helpful reponse to an email issue I had. Optima is my choice of North West London IT and computer expertise.

Michael Woolfe

15:10 30 Mar 21

Positive and efficient

Frederick Westphal

17:22 26 Mar 21

Staff extremely helpful and very proficient in solving my problems. Would definitely recommend them.

MALCOLM Gerroll

12:07 26 Mar 21

I HAVE BEEN WITH OPTIMA A LONG TIME NOW AND THEY HAVE ALWAYS HELPED ME WITH COMPUTER PROBLEMS.

Roy Balint-Kurti

10:48 26 Mar 21

I have used Optima several times now to solve domestic IT issues. I have always found them to be very reliable, professional and good value for money. I would highly recommend them.

Betty Grant

10:34 26 Mar 21

I have used this company for some years and have always found them very helpful and professional. They have always sorted any problem with my computer. They have recently helped me with buying a new computer and transferring details from the old. I'm very pleased with the result.

Prue Chamberlayne

09:16 20 Mar 21

Excellent service, friendly and swift.

Ari Sarkar

10:20 08 Mar 21

Excellent service and turnaround for my broken laptop, which now works like new. Thanks very much.

Julian Teare

17:51 17 Feb 21

Very attentive service. Problem was diagnosed quickly and efficiently. Was back in action faster than anticipated. Would highly recommend.

John Charlton

08:25 16 Feb 21

Just a note to say a big thank you to you Nick and Optima computers.Your calmness and reassurance have been fantastic. The service that Optima afforded me with the collection and return and the speedy service is brilliant.Thank you

charlotte stedman

18:53 15 Feb 21

Thanks peter for checking my computer for viruses and malware and advice regarding software. I will definitely recommend this service.

Neil Oates

12:03 14 Feb 21

I took my laptop in as it was running very very slowly - Optima suggested replacing the old HDD with a new SSD - this did the trick and my machine is now faster than it ever was. All this was done in roughly 24 hours

Richard Bradley

12:40 08 Feb 21

We have used Optima Computers since 2012 and can not fault them at all. Well before "Home working" became the norm in 2020 they set up Remote Access for our 3 separate offices in London, Leeds & Warwick.On the very few occasions we encouter any issues they are extremly fast in rectifying any problems. A 1st class service from a very professional company.

Anna Stapleton

12:06 25 Jan 21

Hi Nick, just to let you know that I appreciated very much the support and guidance that Lewis gave me last week.His approach is very professional and supportive.

ERCOFTAC CADO

10:33 14 Jan 21

Pleasant, sufficient service with quick assistance to resolve my problem.Thank you very much.

Pubudu .Hewage

10:04 14 Jan 21

Thank you Nick & the team. I am a happy customer : )

Alexandra Tusder

15:46 07 Jan 21

Had a very helpful call today with Nick, would definitely recommend their services!

James Conlon

07:31 07 Jan 21

Fantastic service.

14:44 04 Jan 21

Optima has been servicing all the IT needs for my business and home for at least the past 10 years and I have nothing but praise for their professionalism, technical knowledge, responsiveness and quality service. They have recently installed an updated system in my home to improve internet connectivity and it has literally changed the way we live. I cannot recommend them highly enough.

John Frank

14:32 18 Dec 20

I found Optima's Field Engineer totally professional, and did a marvelous job of updating an eight year old computer with a new mid-range computer. Results speak for the themselves!

Bina Kantaria

16:09 07 Dec 20

Optima computers provide an excellent customer experience, starting with a phonecall, identifying the issue and providing the final resolution. I would not hesitate for a second to go back to them. They are going to be my IT go to experts.

Lesley Handscomb

13:59 01 Dec 20

Brilliant service at all times especially from Emma and Peter. Never overcharged and no charge at all for some help. Could not better. WELLDONE

Probuild Developments UK Ltd

10:10 19 Nov 20

Efficient, professional and fastOptima Team was very efficient, as always and boosted our internet signal in very short period of time. As usual, we call them to help us with all our equipment, and we can highly recommend their services.

Jayde Hudson

18:27 18 Nov 20

Pat Marvell

17:28 11 Nov 20

As always, Peter was very helpful and patient! My problem was resolved very quickly.

Joyce Kustow

13:03 30 Oct 20

Highly recommend Optima Computers - they are very professional, efficient and a pleasure to deal with.

Bob Tindall

12:51 20 Oct 20

Really helpful. Prompt, efficient , knowledgeable and reliable. Went out of their way to help out with a problem not really within what we asked them to do, but a difficulty to us, and lent us a piece of equipment temporarily to assist with it

Kristina McGready

11:30 14 Oct 20

Thank you to Peter for helping out recently with an issue with our laptop. The response was very speedy and the service friendly, professional, calm and reassuring. We will come back to Optima in the future with any home IT issues. Many thanks.

Ruth Goodman

17:32 13 Oct 20

Thanks to Peter at Optima Computers for sorting out technical problems with Zoom. All the staff are skilled and polite and reliable. Many thanks

Courtney Raspin

13:10 26 Sep 20

Hi NickJust a note to let you know how lovely Nad and Stuart were to have in the house. They were professional, tidy, courteous, and detail oriented. They treated the house like their own, and took time to ensure we were happy with all wires and access points. They answered all of our questions patiently, and ensured we understood how everything worked. Great guys. Great service. Thank you!

Bob Stephenson

17:38 16 Sep 20

I have used Optima for a number of years now to service and repair my home IT and even though there are now several repair firms nearer to where I live, I continue to use them because of the consistency and quality of service, and value they provide. I like the fact that turn round is quick and you are given a clear, user-focused explanation of the problems discovered and the options for resolution - including (as in this instance) the option not to proceed with what could have been an expensive repair to an ageing machine where replacement or alternative kit bought elsewhere provided the best outcome. It's great to know such a company is there for you when your tech lets you down.

Peter Smith

10:59 14 Sep 20

Excellent service from Nick at Optima in assessing our needs and accessing the best laptop for us. Installation and remote follow up to help with our queries truly excellent. Thank you.

Indulgence

06:19 11 Sep 20

I would highly recommend Optima they always provide a friendly and professional service and are very efficient.

Tamara Jacobs

13:12 04 Sep 20

Morris Greenberg

17:28 28 Aug 20

Great experience using this company - really sorted my internet out with no nonsense approach - highly recommend

roberto dinu

11:55 26 Aug 20

Arnold Berman

11:20 20 Aug 20

Highly recommend. Have been using these guys for 20 years. Great team!

Lesley Chrysanthou

13:43 06 Aug 20

The guys at Optima recently performed a data transfer for me and dealt with a couple of follow up issues. They were very patient, helpful and professional. I was very impressed by their knowledge and level of service. I highly recommend them and will use them again in future if I need support

Graham Silas

19:16 30 Jul 20

They are very thorough with their work, responsive and quick and completely trustworthy, a pleasure to deal with. The staff at Optima are experts in computer and laptop repairs and I would recommend them highly.

Kitty Nabarro

11:54 20 Jul 20

We have been with Optima Computers for many years. They maintain our home computers, are reliable and very personable. They can easily be contacted for help on the phone when we need it and take time to clearly explain options. Thank you to the team at Optima!

Carolyn Spinks

06:40 14 Jul 20

When your laptop is on its last legs and your whole life is about to disappear on a faulty hard drive, these are the go-to guys. I have never been more grateful to have someone take care of it, let me know step by step what is happening, and to try their best to remedy what could be disastrous. Thanks to Peter I left with a brand new fully operational lap top once again. I would say very reasonable costs too.

David Harvie-Austin

17:43 22 Jun 20

As usual work and service were spot on - thank you

Selma Shrank

08:19 16 Jun 20

david harvieaustin

12:10 15 Jun 20

Always been extremely helpful over the last 16 years I have been with them. Today was no exception - thank you

Joe McArdle

11:26 11 Jun 20

Had my MacBook Pro repaired and upgraded recently with the guys at Optima, very helpful, friendly and quick service. Knowledgable guys and very professional. Tony was who I dealt with, I was very happy with the communication and level of care/help. Really recommend Optima, thanks a lot Tony and the team.

Nomi Cohen

12:51 30 May 20

All of the above. Really excellent! Thank you

ANTONIS TSALIS

18:07 27 May 20

Best place to work !! 😛

Marinela ungureanu

17:37 26 May 20

I highly recommend !!! Good work and very short time!!! Thank you !!

Wallace Curtis

08:57 26 May 20

I have used Optima's excellent services for over 15 years and have had and continue to have very good technical support.

Don Wong

17:24 25 May 20

Recovered data from a broken hard drive. Another company wanted to charge over £500 for the same service that Optima did for less than £100. They were professional and got the job done. 5 stars.

simon ardeman

18:19 06 May 20

Excellent response and professionalism but unfortunately unable to solve my problem 100%.

Linda Cooke

19:11 28 Apr 20

Service was professional, helpful and friendly. They really helped me out of a tight spot despite very difficult circumstances. Cannot fault them and will return for support in the future.

Michael C

14:53 27 Apr 20

Professional service and very safe procedures in place for these Covid times. They saved the data in my external hard drive & transferred it over to a new, physically smaller but better drive. Prices are reasonable and I would use them again.

lauren b

09:59 19 Mar 20

Very helpful, great company

Akira Watanabe

15:25 14 Mar 20

Great services and less charge

Tony Bover

09:10 01 Mar 20

Cracking service provided all round.

Peter Brunner

13:47 14 Feb 20

Perfect in any way.Many thanks.

Nayen Shah

07:11 13 Feb 20

Great service and very reliable. I've been using Optima now for a few years and they have always delivered great value and prompt service. I would definitely recommend them.

Joan Sears

09:56 10 Feb 20

Very happy with the speedy response we always receive from Optima, which is vital to our small company and allows us to keep working. Optima provide valuable clear explanations & leave us feeling confident and reassured. Will definitely use them again.

Patricia Lewin

11:36 07 Feb 20

Knowledgeable, efficient and quick - I received great service and am very happy with my new and up-dated lap top. Highly recommend them.

Richard de Friend

10:18 05 Feb 20

Excellent helpful friendly and speedy service from Peter and the reception staff. Very highly recommended

Ivana Leptos

09:27 05 Feb 20

Amazingly quick and effecient service at a reasonable price. Will definitely use again.

Alan Nevies

17:25 03 Feb 20

excellent quick response with fully functioning computer within 30 minutes

Jon Menahem

10:34 24 Jan 20

Excellent customer service

David Brull

13:20 09 Jan 20

Optima installed a new pc for me. All software and data transfer were seamless and stress free. All I have to do was turn on the pcStress free and well worth the extra cost

Philip Brodie

11:35 19 Dec 19

Peter serviced my home computer this week. He is always highly professional, thorough and kind, and also patient with the technophobe that i am!I would highly recommend Peter, and indeed Optima Computers, to everyone with a computer!All the very best,Philip

Oliver Walker

11:27 05 Dec 19

You should promote Yarden

Owen Epstein

19:22 21 Nov 19

Great customer service, with problems quickly resolved. Unusual for me to be happy with computer service, so this restored faith .

Pablo Martin

09:45 07 Nov 19

Laptop fixed and very quickly too, very professional and reasonable at that.

Martha-Anne Montlake

07:20 29 Oct 19

Good company to deal with, with helpful friendly staff. Repaired laptop in specified time. Very satisfied. Thank you.

Ashley Miskin

22:27 28 Oct 19

Great service, comprehensive and extremely thorough big thanks to Nick and the team !!

Colin Lewis

06:16 23 Oct 19

friendly, efficient, quick, expert advice and help

Julia Bass

19:54 08 Oct 19

Good service and local

Lynne owen

17:41 20 Sep 19

Many thanks Optima Computers - especially to Tony - who came to my home and fixed my problem with our google home device .He was charming / and so helpful.Thank you

Laura Rosenthal

16:42 16 Sep 19

I have always used Optima Computers for my technical I.T. issues and have found them to be knowledgeable, efficient and well priced.I have also just used them recently for my web design (September 2019), and I am absolutely thrilled with the results.Konstantin was endlessly patient with my ongoing demands for tweaks and changes, and his suggested layout including colour scheme of my material, and ease and clarity of navigation through the site as it now stands was excellent. I would highly recommend this company for any of their I.T.services. Really superb customer service

Andrew P M Yiallouros Tutoring - The Good Greek

18:46 10 Sep 19

These guys are great, friendly, knowledgeable and I feel like they have the customers interests, and pockets, at heart

Shannon Banks

07:31 08 Sep 19

Thanks Optima for supporting our business's migration to Office 365/Exchange. The migration was smooth and you addressed our issues quickly and professionally.

Margaret Crutchley

16:26 03 Sep 19

As always from Optima; polite, friendly and efficient service.

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